I had my Globe Broadband connection today. We are located somewhere in San Pedro, Laguna. I’ve been a Globe Broadband user for the past year at Pasig and I had no problems regarding my email server. Now that I have the same package here I suddenly Cannot send email using Outlook Express with my domains. I called the usual tech support to seek “Technical Support”. I spoke to an agent and I explained what just happened only to find out that if I want to use my own email server, incoming and outgoing I have to avail of the Static IP which cost around PHP 770/month. I also told the agent that I am already a user of Globelines + broadband and I had no problem with my email settings with them before. The setting is always the usual pop3: mail.domain.com SMTP: mail.domain.com which is used by most of my providers smart, zpdee and others. The stupid agent was telling me to avail of the static IP because the admin annouced that due to heavy spam that they are recieving and in order to serve the globe subcribers better, They have to pass the burden to the user by availing of the Static IP.
My take here is that the Globelines Broadband Engineers are incompetent and they are looking for an easy way out so they block all the domains on their SMTP server which is bullshit. Spam is the networks problem not the users. I’m challenging the Globelines Broadband Engineers to reverse the situation.
Why other ISP’s have no problems with spam.. and I think spam is the domain users problem. Right now, you SUCK BIG TIME!
Are there any other Globe Broadband users thats having the same problem or its just me and that the Tech Support are just stupid because I ahve never heard of this before.