SEM Pinoy Style!

Yep, you read it right. I just had a conversasion with the Tech Support of Globelines Broadband because of my intermittent broadband connection and also to inform Globelines that my phone went dead as in NO dial tone and I think its affecting my internet connection.

According to the first tech suppport lady I spoke with the Globelines issue the maximum repair visit would take 5 days. I can live with that if the NO dial tone telephone will not affect my connectivity but I think it really is affecting my internet.

Port 25 Blocking Issue

Port 25 is the port commonly used by web hosting providers and I also just learned that a lot of ISP’s are blocking the default SMTP port but they provide an alternate SMTP E.G. smtp.mysip.com but Globelines is not giving any alternate SMTP but rather they wanted me to the email address that they provided. I dont think that they get me. What if I’m the CEO of some company and needed to sed an email to my employees and I only know how to use MS outlook? what should I do?

I think stopping the source of SPAM is a great move for Globelines but they also need to do it the right way and not just some quick fixes.

The Options

The tech support agent at Globe Broadband gave me 3 options in order to send emails:

1. Use the email address they provided
2. Use PORT 587 (No gurantee that will work on my web hosting provider)
3. Avail Static IP (PHP 770/month)

Option 1: is obviously not an option for me because I have a website and I use my own domain when sending and recieving emails. I also happen to have multiple email accounts and I’m sure you know how annoying it is to use webmail. It also looks very unprofessional if I use this email address.

Option 2: this looks pronmising, port 587 is an open port (I think) which gamil also happens to use when you wnat an email cleint configured. I’m this pport right now and so far so good.

Option 3: Clearly the reason why they are not providing alternate SMPT servers yet.

Globe needs to provide an alternate SMTP server such as allowing us subscribers to use smtp.globelines.com.ph or they also need to support other port numbers. But I think the best is that they allow us to use thier SMTP only and not the full Email account they are trying to provide us.

I had my Globe Broadband connection today. We are located somewhere in San Pedro, Laguna. I’ve been a Globe Broadband user for the past year at Pasig and I had no problems regarding my email server. Now that I have the same package here I suddenly Cannot send email using Outlook Express with my domains. I called the usual tech support to seek “Technical Support”. I spoke to an agent and I explained what just happened only to find out that if I want to use my own email server, incoming and outgoing I have to avail of the Static IP which cost around PHP 770/month. I also told the agent that I am already a user of Globelines + broadband and I had no problem with my email settings with them before. The setting is always the usual pop3: mail.domain.com SMTP: mail.domain.com which is used by most of my providers smart, zpdee and others. The stupid agent was telling me to avail of the static IP because the admin annouced that due to heavy spam that they are recieving and in order to serve the globe subcribers better, They have to pass the burden to the user by availing of the Static IP.

My take here is that the Globelines Broadband Engineers are incompetent and they are looking for an easy way out so they block all the domains on their SMTP server which is bullshit. Spam is the networks problem not the users. I’m challenging the Globelines Broadband Engineers to reverse the situation.

Why other ISP’s have no problems with spam.. and I think spam is the domain users problem. Right now, you SUCK BIG TIME!

Are there any other Globe Broadband users thats having the same problem or its just me and that the Tech Support are just stupid because I ahve never heard of this before.